RETURNS

You have 30 days from the delivery date to request a return. Items must be unused, in original condition and packaging, and you'll need your order number.

To start a return, email us at info@cainte.com. Once approved, we’ll send you a secure payment link of €8 to cover the cost of the return label. After the payment is completed, you’ll receive the label by email. Return shipping must be paid in advance.

We have up to 15 business days to process your return once it arrives at our warehouse. During periods of high demand, this process may take a little longer — we appreciate your patience and understanding.

Customers are responsible for returned items until we receive them. Returns without prior approval will not be accepted.

Please note: we do not process exchanges manually. If you’d like to exchange an item (whether for a different size or a different piece), we will issue you a gift card once your return has been received and approved. You’ll then be able to place a new order for the item you want.

For any questions, feel free to reach out to us at info@cainte.com.