Adjust my watch?

Click here for tutorial

Delivery time?

Free worldwide shipping.

- Europe in 4-5 business day/s with express Shipping

- International in 5-6 business day/s with express Shipping

Can I cancel my order?

We completely get it, we change our minds too!

Write us an email and we will analyze each case. Some orders are in pre-order and we cannot cancel them.

2-year warranty on watches?

CAINTÈ offers a 2-Year warranty on watches purchased directly on our webshop.

The warranty covers manufacturing defects due to faulty material or workmanship only on the watch components itself (movement, case, bracelet or strap, hands and indexes) under normal condition of use.

Other components or areas not included in the above will not be covered by this warranty.

Return / exchange a product?

We offer 60 days return/exchange.

We do everything to make sure our customers love our products, but if you need to return an order or exchange it, we are happy to help. Contact us by clicking here

Lifetime warranty?

We promise to replace your CAINTÈ item if it tarnishes, fades, or accidentally breaks. Just email us a photo of the item along with your order number to info@cainte.com. No need to explain, we'll process a replacement or store credit for you.

Please note, our Lifetime Guarantee applies only to jewelry and not watches. Additionally, we can't replace items lost, stolen, intentionally damaged, or damaged by someone else. Our fair use policy ensures fairness for all customers.

Duties & Taxes

No customs or duties on UK, EU, NO, and USA orders

Condensation in your watch?

Condensation - Pay close attention to condensation!

Temperature fluctuations can create a vacuum inside the watch, which can cause condensation to form under the glass. Condensation appears as small droplets of moisture inside the watch and should be addressed immediately.

You can dry the watch yourself using the following suggestions, but our supplier always recommends consulting a watchmaker who can remove the back case of the watch and dry it more effectively.

The moisture inside the watch does not disappear just because the condensation disappears. Therefore, it is important to properly dry the watch. If you do not fully dry the watch, the moisture can damage the movement, potentially causing irreparable harm.

No watches are condensation-proof, even if they are waterproof. Condensation typically occurs when transitioning from extreme cold to high heat.

It is unfortunate if condensation occurs in your watch, but condensation is not a manufacturing defect and therefore not covered by the warranty.

What can you do yourself?

There are several ways you can dry the watch yourself.

Solution 1: Fill a bag with rice and pull out the crown of the watch. Close the bag and let the watch sit inside it for at least 24 hours.

Solution 2: Pull out the crown of the watch and place it on a radiator or use a hairdryer.

Get in touch

Have questions about your order, or a general enquiry?

Please, contact us via e-mail to info@cainte.com