Privacy policy

Introduction

This privacy policy describes how your personal data is collected, used, and shared when you interact with CAINTÉ’s platforms (hereafter “we”, “our”, “us”). It applies to any personal data you provide as a customer or user of our services.

Data Controller

CAINTÉ ApS
Rådhusstræde 15
1466 København K
Denmark
Email: info@cainte.com

We are the data controller for the personal data collected on our platforms.

How We Collect Personal Data

We collect personal data when you use our platforms and provide information directly. Our IT systems also automatically collect technical information, such as:

  • Internet browser

  • Operating system

  • Time of visit

This information is collected through cookies, log files, web beacons, tags, pixels, and similar technologies. For example:

  • Cookies: Small data files stored on your device.

  • Log files: Track actions on the website and collect data like IP addresses, browser types, and timestamps.

  • Web beacons, tags, pixels: Track usage behavior.

What We Collect, Why, and Legal Basis

When you visit our website

  • Your ISP name

  • Referrer URL

  • Browser and OS

  • IP address

  • Location data

  • Files requested

  • Data volume transferred

  • Pages visited, date, and time

Purpose: Website traffic analysis, marketing strategy evaluation

Legal basis: GDPR Art. 6(1)(a) – Consent via cookie banner

Data is anonymized within 7 days by shortening the IP address.

When you contact us

  • Full name

  • Email address

  • Message content

Purpose: To respond to inquiries

Legal basis:

  • Art. 6(1)(f) – Legitimate interest for general inquiries

  • Art. 6(1)(b) – Contractual obligation for order-related queries

Inquiries are stored for 5 years for customer service improvements unless categorized as job-related or spam-

When you place an order

  • Full name

  • Company (optional)

  • Address, zip, city, country code

  • Email and phone number

Purpose: Order processing and delivery

Legal basis: Art. 6(1)(b) – Contract performance

Stored in accordance with bookkeeping laws.

If consent is given, your phone number and email may be used for marketing optimization.

When you sign up for our newsletter

  • Full name

  • Email

  • Country code

Purpose: To send newsletters

Legal basis: Art. 6(1)(a) – Consent

You may withdraw consent at any time. Data is deleted after unsubscribing unless another purpose applies.

When you create an account (“My Page”)

  • Email and password

  • Full name

  • Mobile number (for order updates)

  • Birthday (for age verification and greetings)

  • Payment info (for purchases)

  • Billing/shipping address

  • Favorite store/category (optional)

Purpose: User account management and access to personalized features

Legal basis: Art. 6(1)(f) – Legitimate interest

Data is deleted when account is deleted.

When you use our app

  • Name, email, phone, address

  • Birthday (for personalization)

  • External login ID (if used)

Purpose: Enable purchases and enhance app experience

Legal basis: Art. 6(1)(b) and Art. 6(1)(f)

Delete the app to stop data use for app-related analytics.

When you register for events or workshops

  • Name, email, phone

Purpose: Manage registration and communication

Legal basis: Art. 6(1)(b) or Art. 6(1)(f)

Shared with event partners. Data is deleted when no longer necessary.

When you participate in Live Shopping

  • Comments posted

Purpose: Engage users and promote brand

Legal basis: Art. 6(1)(f)

Retention of Data

We store your data only as long as necessary for the purpose it was collected. Different purposes may require different retention periods. Bookkeeping and tax laws may apply.

Cookies remain on your device until you delete them. For third-party storage (e.g., advertising), contact the provider directly.

Your Rights

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Delete your data in certain situations

  • Restrict processing

  • Port your data to another provider

  • Object to certain processing, including marketing

  • Withdraw your consent

Contact us at info@cainte.com to exercise your rights. You may need to verify your identity.

You can also lodge a complaint with the Danish Data Protection Agency:

www.datatilsynet.dk

Cookies

We use:

  • Necessary cookies

  • Functional cookies

  • Statistical cookies

  • Marketing cookies

You can adjust or withdraw your consent at any time in your browser or via our cookie banner. See our cookie policy for full details.

Analysis and Marketing

We use tracking technologies to analyze usage and target ads across platforms including:

  • Google (Ireland / US)

  • Facebook & Instagram (Meta, Ireland / US)

  • Pinterest (US)

  • TikTok (Ireland)

  • Snapchat (US)

All third-country providers are subject to Standard Contractual Clauses.

We also collect NPS (Net Promoter Score) feedback to improve our services.

Social Media

We operate public profiles on Facebook, Instagram, YouTube, Pinterest, LinkedIn, TikTok, etc. We are joint data controllers with these platforms for interactions on our profiles

Legal basis: GDPR Art. 6(1)(f). Refer to the platform’s privacy policy for additional details.

Payment and Credit Checks

Payments are handled via third-party providers. We collect only necessary information for processing payments.

Legal basis: GDPR Art. 6(1)(b)

Your data is encrypted and only used to issue refunds where applicable.

Who We Share Data With

We only share your data with:

  • Internal staff with relevant responsibilities

  • IT service providers

  • Marketing and analytics partners

  • Social media platforms

  • Logistics and shipping companies

  • Legal authorities, accountants, and lawyers when required

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The latest version is always available on our website.

Last updated: [03/06/2025]

Contact

If you have any questions about this privacy policy or wish to exercise your rights, contact us at:

info@cainte.com