You have 30 days from the delivery date to request a return. Items must be unused, in original condition and packaging, and you'll need your order number.

To initiate a return, please contact us at info@cainte.com. Return shipping is at the customer’s own expense (Europe = €8).

Once your request is approved, we will send you a secure link to our return portal, where you can complete the payment and generate your return label. Once payment is completed, the return label will be sent to you automatically via email.

We have up to 15 business days to process your return once it arrives at our warehouse. During periods of high demand, this process may take a little longer — we appreciate your patience and understanding.

Customers are responsible for returned items until we receive them. Returns without prior approval will not be accepted.

Please note: we do not process exchanges manually. If you’d like to exchange an item (whether for a different size or a different piece), we will issue you a gift card once your return has been received and approved. You’ll then be able to place a new order for the item you want.

For any questions, feel free to reach out to us at info@cainte.com.